We stand behind our products. This policy covers subscriptions and physical goods purchased through mxcard.
1. Subscriptions
Monthly subscriptions can be cancelled anytime and stop renewing at the end of the current period. We do not offer prorated refunds for partial months, unless required by law.
2. Physical NFC cards
If your card arrives damaged or defective, contact us within 14 days of delivery with photos and we will replace it or refund the order. Personalized cards are refunded only for manufacturing defects.
3. How to request
Email hello@mxcard.app with your order number and reason. Refunds are issued to the original payment method within 7-10 business days of approval.